Customer Service

You've got the customer on the line and they want to know, "When can you ship me my product?". It's a simple question that's tough to answer. You need to know how much available inventory is on hand. You've got to know if transportation has been arranged. You need to know if the product has been picked. You need to know what the plant is scheduled to make. With ASSISTics, we provide you with the web based tools you need to answer all of these questions, without calling the plant!

Here's how we can help.

ASSISTics, our Warehouse Management System, gives the shop the tools it needs to automatically update ADAGE¹ with real time order fulfillment information. When the product is picked, you know it. When transportation is scheduled, you know it. When the lot fails Q.C., you know that too. With ASSISTics, the ADAGE¹ information you need is displayed to you via a simple web page. For more information about ASSISTics, click here.

Here is an abridged list of some other customer service driven projects we have worked on.

Built Customized Pricing and Allocation Routines
Implemented Electronic Data Interchanges
Built and Implemented Remote Order Entry via the Web
Reconfigured Products
Developed and Implemented Customer Specific Labeling Solutions
Implemented Improved Credit Management Routines

¹ ADAGE is an ERP system from Infor^TM. ASSIST is not affiliated with, nor has it been authorized, sponsored or otherwise approved by Infor.